FAQ – CANCELLATION DE REACTIE 2020
It is hard to fathom what’s taking place on our planet right now. The whole world seems to have come to a standstill. It is even harder to see how everybody is affected by this pandemic. We would like to start by using this opportunity to wish good health and safety to you and your loved ones. ❤
Thank you for your patience and understanding with your ticket(s) for the by now canceled DE REACTIE 2020. Following our message last week, we have been showered with your expressions of support. As mentioned before, it is heartwarming to see that our supporters are there for us too. In these strange times, your confidence in us makes all the difference!
Over the past few days we have been busy considering all options, in order to find a fair and sustainable solution for everyone. We have decided to transfer all tickets for DE REACTIE 2020 to DE REACTIE 2021. This means that you already have your ticket for next year.
How it works
Your ticket for DE REACTIE is automatically converted into a ticket for DE REACTIE 2021. Click here to download your new ticket.
These are not easy times. This is true for us and for all our suppliers, without whom we cannot exist. We mainly work with local companies and freelancers. That’s the reason we are now asking for your solidarity. This way we can at least be sure that even after this crisis there will still be Basic Grooves, DE REACTIE and Onder De Radar Festival events.
If you have any questions, please first check the FAQ below.
Last but not least
Are you okay? Hopefully we can put this weird time behind us soon and look forward to new beautiful days and nights together.
Take care of yourself and each other.
Has DE REACTIE been cancelled entirely or will it be moved to another date this year?
DE REACTIE has been definitively cancelled for 2020 and will not be moved to another date in 2020. The next edition for DE REACTIE will be on King’s Day, Tuesday, 27 April 2021.
How about Onder De Radar Festival 2020?
Initially, all ticket holders were offered to convert their tickets to Onder De Radar Festival 2020. Unfortunately, this even will also not be taking place due to the corona pandemic. As explained before, this means all tickets for DE REACTIE 2020 will be converted to tickets for DE REACTIE 2021.
What is the date of DE REACTIE 2021?
DE REACTIE 2021 will take place, as usual, on King’s Day. For 2021 it will be Tuesday, 27 April.
My ticket(s) are valid for DE REACTIE 2021. What are the next steps?
Your ticket is automatically converted into a ticket for DE REACTIE 2021:
1. You can retrieve your order(s) via this link. (Note: may end up in your spam box).
2. Download or personalise your ticket(s).
Will my entrance ticket (s) and coin ticket (s) remain valid?
Yes, these remain valid for DE REACTIE 2021.
1. First, retrieve your order(s) via this link. (Note: may end up in your spam box).
2. Then download or personalise your ticket(s). If you have already personalised your tickets for the DE REACTIE, you don’t have to do this again. Do you want to change a name on the ticket? Then make use of our ticket transfer.
I have already personalised my ticket(s). Is there anything else I need to do?
I haven't personalised my ticket(s) yet. Is there anything else I need to do?
1. Retrieve your order(s) via this link. (Note: may end up in your spam box).
2. Then personalise your ticket(s). After this you will receive an e-mail with the ticket(s).
How can I change the name on my ticket?
This is possible via this link.
I bought my ticket(s) via Ticketswap, what now?
You can retrieve your order(s) via this link: https://consumer.paylogic.nl/tickets/ (Note: may end up in your spam box). You purchased ticket(s) via TicketSwap and these do not have the correct name on the ticket(s)? Please contact us via email@example.com.
I did not get my ticket(s) through the official ticketshop or Ticketswap. What should I do?
We always advise everyone to get their tickets through our official ticketshop or via Ticketswap, so you are guaranteed a valid ticket. If you bought your ticket through another way, you will have to pick it up with the person from whom you bought the ticket.
My question hasn't been answered yet.
Send an e-mail to firstname.lastname@example.org. We will do our best to help you as soon as possible, but please allow a little delay.